Solutions to common problems and issues you might encounter.
Check that the phone number is formatted correctly and verify the recipient hasn’t opted out.
Review your account status, credits, and delivery logs in your dashboard.
Verify you’re sending to the correct SigSpan email address and ensure your sending domain is verified.
Problems accessing your account? Check your email for the magic link and ensure it hasn’t expired.
Our support team is here to help you succeed with SigSpan