If a Payment Fails

You Have 14 Days

Alerts keep texting for 14 days after a payment fails or an invoice becomes overdue. We email your account’s users and show a banner in the app.

Fix It in One Click

Use the banner’s button (on any dashboard page) to update your payment method. Saving a new card or bank account retries the payment straight away. For invoices, use Pay invoice.

Payment Methods →

After 14 Days

If the balance is still unpaid, text delivery pauses and we email you. Alert emails are still received, but not texted. You can always still log in.

Back to Normal

As soon as the payment succeeds, texting resumes automatically. Bank payments can take a few business days to clear.